Frequently Asked Questions
What hours are available for appointments?
We have dedicated office staff Monday - Thursday from 8:30 a.m. to 4:30 p.m. and Friday from 8:30 a.m. to 12:30 p.m. Additional evening and Saturday appointments are scheduled according to therapist availability.
Current clients can view our day and evening openings right now through our online scheduling portal. If you would like to schedule on the half hour, please call our office directly for availability. If you call after regular office hours and leave a message, we will respond the following business day. We are closed most major holidays. Our services are by appointment only.
We will be closed on most major holidays. **Each counselor will schedule existing clients during the holiday breaks as their schedule allows.**
Fees & Insurance
COST & First Session
Please, call or email our office directly for our current rates. Sessions are usually scheduled once a week, depending on your needs.
We accept cash, check, and major credit cards. Payment is due at the beginning of each session. For insurance clients, all co-pays, coinsurance, or deductibles are paid at the time of service.
If you miss your scheduled therapy appointment, without notice at least 24 hours in advance, you will be required to pay the cost of your scheduled session. This is not covered by your insurance.
Do you accept insurance?
We are in the process of becoming a preferred provider for several insurance companies. Please contact us to determine if we are an In Network provider for your insurance. We will gladly check benefits for you prior to your appointment.
We currently have providers who are In Network with:
BCBS/BlueCross BlueShield PPO
BCBS/BlueCross BlueShield Blue Choice Preferred
OSF Direct Access Network
Benefit Administrative Systems
Group Plan Solutions
Mutual Medical Plans
Sisters of the Third Order of St. Francis - Group Health Plan
We have applications in process with:
We cannot accept the Medical Card, Meridian, Molina, Medicaid, or Medicare insurances at this time.
If your insurance is not In Network, you may be able to use Out of Network Benefits. This generally means that you will pay full fee for therapy at the time of service and Summit Family Therapy will give you a Superbill to provide to your insurance company for full or partial reimbursement. Please make a request for monthly Superbills at your first session. Contact your insurance company directly to find out if you have Out of Network Benefits; not all plans have this option.
Some clients prefer to pay out of pocket and not use their insurance benefits. Reasons for this include having to share personal information with your insurance provider, high deductibles, having a limit on the number of sessions covered, and having a diagnosis on record that could impact future jobs, security clearance, adoption approvals, etc.
If your insurance is not In Network or your Out of Network benefits do not cover counseling and you have a financial hardship, you may want to consider asking for a fee reduction. We reserve several reduced fee spots as part of our practice. Please contact us to see if you qualify.
Does insurance cover couples counseling?
Insurance is specific to your policy, but generally covers issues considered "medically necessary." This means that a person's current symptoms (such as depression) fit a specific diagnosis and the purpose of therapy is to address that condition. Therefore, if at least one member of a couple has a diagnosis, and couple/family therapy will be part of treating that issue, then yes, couples counseling will likely be covered by insurance.
Does insurance cover DISTANCE counseling or telehealth counseling?
We do have clinicians on staff who offer technology assisted counseling (through confidential video chat) on a limited basis to residents of Illinois. Most insurance companies will not cover this service, but some clients choose to self pay for technology assisted counseling.